Frequently Asked Questions

At Omada, we're revolutionizing virtual care across multiple chronic conditions. We help people shift their mindsets to change their health. Do you have questions about how we do it? We are here to help.

What is Omada?

Omada is a virtual care program that empowers you to achieve your health goals through sustainable lifestyle change. Combining data-powered human coaching, connected devices, and curriculum tailored to your specific circumstances, the program is designed to help you build healthy patterns for life. Learn more and watch the two-minute video here.

The program surrounds you with a variety of tools and support tailored to what you need to succeed. If you’re living with prediabetes, type 2 diabetes, and/or hypertension, you can look forward to:

A professional health coach for ongoing one-on-one guidance. Coaches are proactive and compassionate, with expertise to help with your condition in ways that work for you (for example, Certified Diabetes Educators, or CDEs, for those in the type 2 diabetes program).

Connected devices (like a scale, blood pressure monitor, and/or glucose meter) automatically synced to your private account.
Weekly interactive lessons to help you explore physical, social, and psychological components of healthy living, including the essential knowledge and skills to self-manage conditions like diabetes and hypertension.
An online community of peers with similar health conditions and challenges for real-time encouragement, sharing, and support


Omada presents a new area of focus each week, covering topics relevant to your health, whether that's changing food habits, getting active, monitoring blood pressure, learning from challenging situations, or learning how to take insulin. The weekly topic is supported by an interactive lesson, conversation with your personal health coach, and other program features.

In addition to this underlying framework, coaches can work with you to identify areas that YOU want to work on: everything from understanding your blood glucose numbers to checking your blood pressure using the right technique, to engaging your family and friends to help support you in making changes.

These personalized features can help you achieve and sustain your unique health goals one step at a time.

Program length varies depending on your unique health needs and goals, but at least one year.

Omada is personalized to support people as their needs evolve, whether you are overweight or obese, and at risk for or living with ongoing health conditions. This includes people living with prediabetes, type 2 diabetes, hypertension, high cholesterol, anxiety, and depression. Please speak to your human resources department to find out what conditions are covered under your plan, or apply now as an individual.

Quite possibly! Please speak to your human resources department to find out whether dependents are covered under your plan.

How do I get started?
Join Omada in three simple steps:

See if you’re eligible:

  • Visit your organization’s custom web page or to take the health screener.
  • Complete the application: If you’re eligible, you’ll enter brief contact and health information.
  • Set up your account: Once accepted, you'll create a password and answer some health questions to set up your private account.
  • The Omada team will pair you with a health coach and a peer group, and ship you a Welcome Kit before your group kicks off.

If you’re signing up through your employer or health plan, the cost of the program is fully covered. To sign up, visit the custom Omada web page for your specific employer or plan. If you're not sure of your URL, contact your HR or member services department, or contact Omada by email at, or by phone at (888) 409-8687. If you’re signing up as an individual, you can learn more and fill out an application at

Congratulations, you've made the first step down the path to good health, and we look forward to working with you to get you there. You’ll soon receive an email from letting you know if you’re accepted. If accepted, the email will provide instructions on setting up your Omada account online. You can set up your account on your own time—no strict deadline, but the sooner you set up, the sooner you can start. You’ll be assigned a group within a couple of weeks of setting up your account.

Please be advised that we may choose not to kick off new groups on the Sundays before or after major U.S. holidays. These holidays may interfere significantly with shipping out devices or group communications and activities. If you sign up near a holiday, we'll stay in touch and may delay your kickoff by one week.

The first official day of Omada is the Sunday when your group kicks off. The full Omada experience will become available to you on this day. While you’re not required to log in on Sunday, it's recommended that you get acquainted with the site and your group as early as possible in Week 1. You can begin your daily and weekly program tasks, including weighing in, tracking food, and completing lessons. On your home page, you will see information about your group members and your health coach. On your progress page, you’ll see your health data and have the opportunity to tell us more about what is motivating you to join the program, as well as a photo if you choose.

Yes. Omada’s coaches work alongside a participant for the duration of their journey in Omada, and leverage that ongoing relationship and knowledge of health history to deliver support that’s highly personalized and impactful. This long-term, trusting relationship provides a foundation for establishing healthy patterns. All of Omada’s coaches are trained to take a holistic approach to helping you identify patterns you can change, as well as giving you the skills needed to overcome barriers to a healthier lifestyle. Change can be challenging and bring up uncomfortable feelings and sensations - our coaches will be there to support you through this journey to help you achieve your health goals.

Health coaches are available via the in-app group board and private messaging. Your health coach is present to guide and support you throughout the program. Omada asks participants to take the lead in setting the tone for their relationship with their coach, as every participant is looking for something slightly different from this relationship.

Omada’s health coaches are trained to meet the unique needs of their participants. For our Prevention program, our coaches are trained using the Diabetes Training and Technical Assistance Center (DTTAC) lifestyle coach program, which is the program used to train health coaches for diabetes prevention programs that follow the CDC’s Diabetes Prevention Recognition Program (DPRP) guidelines.

For our Type 2 Diabetes program, our coaches are Certified Diabetes Educators (CDEs) and are trained in Omada’s diabetes-specific tools and best practices.

And, for our Hypertension program, our coaches are trained in Omada's hypertension-specific tools and best practices.

For our Behavioral Health program, our coaches are trained in Omada's behavioral health-specific tools and best practices. These coaches will guide participants through the program. Additionally, licensed specialists, with an LCSW / LMFT / LPCC or similar licensure, will set personalized care plans, respond to coach escalations, and refer to additional care where needed.

You’ll be matched with a group of other people who are starting and experiencing the Omada journey together. Your group mainly interacts through a simple conversation board. You can post new topics—like your thoughts, a question, or an update about yourself—or you can reply to another group member with a comment. Your health coach uses the conversation board, too. In addition to this group, you will have the option to join a series of topic-based communities to connect with people with similar interests and challenges as you.

If you're in our Prevention program or certain other Omada programs, your Welcome Kit includes your Omada scale, which is a digital scale connected wirelessly to your Omada account. This means that your daily weigh-ins are automatically transmitted to your private profile, where your weight progress is available to you and your health coach. The scale uses a cellular network for transmission. No Wi-Fi is needed, and no setup is required.

Please speak to your human resources department to find out what devices are covered under your plan. Omada may provide connected devices for those who are clinically recommended to self-monitor for both blood pressure and blood glucose—with as many test strips for blood glucose as you need—or may support a bring-your-own-device model. All participants will have access to manually enter glucose and blood pressure data and gain personalized feedback from your health coach based on your readings.

Yes, all the tools that are provided by Omada during the program are meant for participants to keep.

You’ll weigh in regularly throughout the program as soon as your group kicks off. In addition, you’ll monitor both blood pressure and blood glucose (as applicable) regularly, and can start as soon as your group kicks off.

As Omada is a lifestyle program and not a diet or quick fix, the weekly lessons focus on whole life changes. Every week, new and engaging content is released to cover topics like nutrition, stress management, time management, and problem-solving skills. Lessons typically take about 15 minutes per week. Participants also receive links to optional research and articles.

The Omada program does not prescribe a meal plan or tell you what you can and cannot eat. Instead, through lessons, food tracking, and the guidance of your health coach, you’ll learn how to make the healthiest possible choices for yourself independently and sustainably. If you follow a particular diet for cultural, religious, or medical reasons, or just by choice, your health coach can work with you to take the information learned in lessons and apply that learning to your unique lifestyle.

Because Omada focuses on building healthy habits that you can sustain over time, you will not be asked to count calories during the program. Awareness of what you eat is more important to long-term health than counting every calorie, and it's also a more sustainable lifestyle choice.

Participation in Omada can take 2-3 hours per week on average, although it can take more time and the time spent implementing lifestyle changes is difficult to measure. Fortunately, the online format means the time you spend can easily adapt to your schedule.

There is no certain time you must log in at the beginning or throughout the program. You can always complete daily and weekly tasks and interact with your group when it is convenient for you. The Omada website and app are available to you at all times.

We really think you'll like our program, but we understand that the realities of life can make it difficult to fully commit. If you would like to cancel your account for any reason, please send us an email at

Your small group members will have access to limited information about you as you go through the Omada program together. Group members can see each others' photo, first name, and hometown, and they can read the introduction note you write. Concerning your progress through the program, your group can see when you last logged in, your lesson completion progress, your individual posts to the group board, and a progress bar that measures your weight loss as a percentage (without sharing your actual weight}.

As a healthcare company, Omada takes security and participant privacy very seriously, and operates in accordance with all applicable privacy and data protection laws. The company employs best-in-class physical, technical and administrative controls to protect personal information. You can learn more about Omada’s use and protection of personal information by reading the Privacy Policy and Terms of Use.


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